How do I prevent apps from getting rearranged on my child's device when using Qustodio for iOS?

This sometimes happens with iPhones and other iOS devices. After a Qustodio time restriction is lifted, the app icons will have shifted around. This is a quirk in Apple’s software rather than an issue with Qustodio.
 
That means we’ve had to come up with a little work-around app to fix the problem. It’s called App Fixer Tool and it only takes a minute to install.
Please note that this process must be done on the child's device.

AppFixer for Qustodio

First select your version of iOS:
App fixer for iOS 10 & 11
App fixer for iOS 9


App Fixer Tool for iOS 10 or iOS 11

Here’s how to stop your apps from getting rearranged when using Qustodio on iOS 10 or 11. Using iOS  9? Click here

Step 1: Click on this link to download App Fixer

Download AppFixer for Qustodio


Step 2: When the first dialogue box pops up, tap “Install”. 

Click on Install


Step 3: In a few moments, a second dialogue box will pop up saying “Unable…”. Don’t worry, this is normal. This time: Don’t tap anything.  Instead, just restart the phone by holding down the power button. 

Restart the phone at this point

That’s it! Now, your apps should stop getting rearranged after using Qustodio.
You should see a new app with the word “Waiting…” beneath it. 

Installation finished

Note: Because this is a little trick, App Fixer may stop working when you update your iOS version. If this happens uninstall App Fixer, then re-install it by following Steps 1-3 again.
 
How to uninstall App Fixer:
To uninstall App Fixer, hold down the app for a few seconds until it starts shaking. When the “X” appears, tap it to uninstall. 

More questions about using Qustodio for iOS? Read our FAQs for iOS devices here or go to our Help Center.

 

App Fixer Tool for iOS 9

Here’s how to stop your apps from getting rearranged when using Qustodio on iOS 9. Using iOS 
10 or 11? Click here

Step 1: Click on this link to download App Fixer

Download AppFixer for Qustodio


Step 2: When the first dialogue box pops up, tap “Install”. 

Click on Install


Step 3: In a few moments, a second dialogue box will pop up saying “Unable…”. Don’t worry, this is normal. This time, just tap “Done”

Tap on Done

That’s it! Now, your apps should stop getting rearranged after using Qustodio.
You should see a new app with the word “Waiting…” beneath it. 

Installation finished

Note: Because this is a little trick, App Fixer may stop working when you update your iOS version. If this happens uninstall App Fixer, then re-install it by following Steps 1-3 again.
 
How to uninstall App Fixer:
To uninstall App Fixer, hold down the app for a few seconds until it starts shaking. When the “X” appears, tap it to uninstall.
 
More questions about using Qustodio for iOS? Read our FAQs for iOS devices here or go to our Help Center.