How do I setup call and SMS text message monitoring on Android devices?

Overview

With Qustodio, Premium users can monitor and/or block calls and SMS text messages on the Android mobile phones associated with their account. It is also possible to read the content of text messages received or sent. Qustodio Free only offers the option to know when text messages/SMS were sent or received.

Free vs. Premium call and text message monitoring

The free version of Qustodio will place an alert in your child’s activity timeline each time your child sends or receives a call or text message, however you will not be able to see the contact details. The Premium version of Qustodio will allow you to see more details about the contact as well as the full content of the text message.

How to activate call and text message monitoring and/or blocking

Once you install Qustodio on an Android device, call and SMS text message monitoring is turned on by default. To make sure you have monitoring enabled and working properly, visit Google Play from your child’s device and make sure you have the latest version of Qustodio.

To activate call and SMS text message monitoring on a new Android phone, you must first download and install Qustodio from Google Play here on your child’s phone. When you first install Qustodio on Android you’ll be prompted with instructions to login and associate the phone with your Qustodio account.

You can then simply visit your Family Portal and go into your child’s tab and choose Rules > Calls and SMS. If you set “Enable Calls and SMS Text Message Monitoring” to YES, Qustodio will start monitoring calls and text messages. Also, Blocking Rules will appear as shown below and you will have the option to block all incoming calls, all outgoing calls, all incoming text messages or set a specific rule for an individual phone number.

How can I view the calls and SMS text messages?

Calls and messaging details will appear in the Activity Timeline and Social Activity tabs. If no calls or text messages have been sent or received, you won’t see any updates in the activity timeline or social activity tabs. Blocked calls and messages will also appear in the activity timeline.

What happens on the phone when I set blocking rules?

  • Incoming Calls & SMS: There is no notification to the user when a blocked incoming call or SMS is received. The SMS or call is intercepted by Qustodio and any notifications about the call or SMS will be deleted. However it is important to note that the caller may still be able to leave a voice message. Information about the call or SMS will be reported on the Activity Timeline.
  • Outgoing SMS: Outgoing SMS messages cannot be restricted at this time, the only way to restrict outgoing SMS messages is to block the SMS app completely in “Application Rules.” Information about the SMS will be reported on the Activity Timeline.
  • Outgoing calls: When a user tries to make an outgoing call they will see a block screen letting them know that calls have been restricted, as shown below. Information about the call will be reported on the Activity Timeline.

Important:

  • Emergency services numbers (ex: 911 in the U.S., 112 in Europe) will not be blocked by Qustodio.
  • In the case of a Panic Alert, your trusted contacts will still be sent alerts even if the contact is blocked.

How to deactivate calls and SMS text message monitoring and/or blocking

To deactivate this option, you can simply visit your Family Portal and then go into your child’s tab and choose Rules > Calls and SMS. Turn off the switch that enables calls and SMS text message monitoring.

Troubleshooting

If you don’t see your child’s mobile phone in the list of Monitored Android devices, please double check the following:

  • You have downloaded and installed the latest version of Qustodio from the Google Play Store.
  • To do so, please follow these instructions.
  • You have correctly associated the child’s profile in Qustodio with the phone in Settings > Devices > Edit device options.
  • If you want to add a new child to your Qustodio account, please find how to do so here.
  • The device is running the latest version of the Android. For most devices, you can update the operating system to the latest version in Settings > About Phone/Device > Software Update > Update. If you’re not sure how to do that, or can’t find this option, please refer to your mobile device user’s guide.

Note. This feature is only available to Premium users and is not available on iOS devices yet. This feature is not available for Android tablets without calling feature.