Why am I not seeing any activity?

Did you set up Qustodio on your child’s device only to find the first activity reports you received were blank? Don’t worry! Let us walk you through some possible scenarios to try and solve this. The four most common reasons why this happens are:

If you think any of these scenarios could be causing the problem, read the sections below for help on how to solve the problem.

 

Your child has not used their device yet

The most common reason why you are not seeing any activity is usually because your child has not actually used their device. If you set up Qustodio on your child’s device and they have not used it since, there is no activity to report. As soon as your child starts using their device, you’ll see activity in your daily report or weekly summary emails.

 

Qustodio has not been fully configured on their device

If you know that your child used their device but nothing was reported by Qustodio during this time period, something may be wrong with your configuration. The quickest way to resolve this issue is to uninstall and reinstall Qustodio on any devices where you are facing this problem. You can find detailed instructions on how to do so in our Help Center. Once Qustodio is reinstalled on the device, please check the configuration carefully in your Qustodio Portal in Settings > Devices > Device Settings.

 

Your child is using their device in offline mode

If your child’s device is not connected to the Internet, no information can be sent to our server. Ensure that their device is connected via Wi-Fi or mobile data at all times so that any activity generated is listed in the activity report.

 

Your child might have removed or tried to remove Qustodio from their device

Another reason why you are not seeing any activity could be that your child has removed Qustodio from their device. In this case, you should have received an email alert from us letting you know. To check that Qustodio is still installed and activated on your child’s device, you will need to access your child’s device. Once you are on their device, go to Google Play Store, if it is an Android device, or App Store, if it is an iOS device. Search for Qustodio and ensure the latest version of the app is installed. If it is not the latest version, download and install it.

We hope this helped solve your missing activity problem. These are just the most common reasons why this problem might occur. If you find that you need more specific help, please don’t hesitate to contact us here.