How to adjust Battery Saving Settings on your child's Android device for Qustodio

Since the introduction of Android 5, several device manufacturers have added battery saving options that can interfere with Qustodio and prevent it from reporting activity. If your child's device stopped reporting activity some time after installing Qustodio, we advise checking for a battery saving mode on your device.

Please select the child's device manufacturer to see the specific steps:

Huawei devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Allowed and select All apps from the drop-down menu.
  • Search for Qustodio and select Allow.
  • Next, you will need to configure the Phone Manager app. Open Phone Manager, go to Cleanup, and tap the Settings icon on the top right of the screen to disable automatic cleanup.
  • We also recommend blocking the Phone Manager app in Qustodio Rules to prevent this option from being re-enabled.
  • Next, you will need to configure the battery settings on your device (you can check the EMUI version on your device by going to Settings > About phone):

EMUI 8

  • On your Huawei device, go to Settings > Battery and disable both Power saving mode and Ultra power saving mode. Tap Launch, then find and tap the Qustodio app to disable the Manage automatically setting. Ensure Auto-launch, Secondary launch, and Run in background are all enabled and click OK. For more detailed instructions, please check our Using Qustodio with Huawei devices FAQ.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.

EMUI 5

  • Go to Settings > Apps > Settings (small gear icon at the bottom of the screen) > Special Access > Usage access > Qustodio and set Allow usage access to ON.
  • Still in the Battery options, tap the Settings icon on the top right of the screen and ensure the Power-intensive prompt and Close excessively power-intensive apps settings are disabled. For more detailed instructions, please check our Using Qustodio with Huawei devices FAQ.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.

EMUI 3 and 4

  • On your Huawei device, go to Settings > All > Device > Power saving > Protected apps > Qustodio and choose Power-intensive. Go to Settings > All > Device Manager > Startup Manager and add Qustodio. Finally, go to Settings > Smart Assistance > Notification Panel and ensure the Notification settings option is disabled.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.
 

Other Huawei devices:

  • Open Settings > Device > Power saving > Protected apps > Qustodio and turn it ON.
  • Open Settings > Device Manager > Startup Manager and add Qustodio.
  • Disable Ultra Battery mode: Go to Settings > Smart assistance > Notification Panel and uncheck the Notification settings.
  • Block the Phone Manager app on the Family Portal, to prevent your child from forcing Qustodio to close.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.
Note: depending on the device model these options may vary. You can find them using the search field at the top of the Settings screen.
 

Samsung devices:

For more detailed instructions, please check our How to adjust battery saving settings for Qustodio on Samsung devices article.

Samsung devices with Android 9

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Go to Settings > Apps, tap the menu icon (three vertical dots) and go to Special Access > Optimize Battery Usage. Change the view to show All apps and make sure to switch off Qustodio's setting.
  • Next, go to Settings > Device Care > Battery > Power mode and select High Performance (or Optimized Performance).
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.

Samsung devices with Android 8

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Go to Settings > Apps, tap the menu icon (three vertical dots) and go to Special Access > Optimize Battery Usage. Change the view to show All apps and make sure to switch off Qustodio's setting.
  • Go back to Settings > Device Maintenance > Battery > App power saving (Detail) > Qustodio and toggle this option off. Tap Unmonitored Apps > Add apps > Qustodio and tap Done.
  • Next, still under Settings > Device Maintenance > Battery, tap the menu icon (three vertical dots) > Advanced settings > App power monitor and disable Put unused apps to sleep and set the App power monitor to OFF.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.


Samsung devices with other Android versions

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Go to Settings > BatteryApp power saving (Detail) > Qustodio and toggle the option to OFF.  Next, on the same screen, turn off the App power saving option.
  • Then go to Settings > Power saving > Power saving mode and disable both settings. Make sure Ultra power saving mode is also turned off.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.
Note: depending on the device model those options may vary. You can find them using the search field at the top of the Settings screen.


Xiaomi devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Qustodio.
  • On Xiaomi devices that have a battery saving option, go to Settings > Battery & Performance > Manage apps battery usage > Power Saving Modes and toggle the option to OFF.
  • On some Xiaomi devices, you will also need to go to the Security app > Permissions > Autostart. Select Qustodio so it has accessibility permission on start.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.

Oppo devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Go to Settings > App Management > Qustodio > Enable Allow Auto Startup.
  • Tap Power Saver and select Allow Background Running.
  • On Oppo devices that have a 'Security Center', open the Security Center app and go to Privacy Permissions > Startup manager > Allow Qustodio.
  • On some Oppo devices (eg. R9, R11, and A37f) you will need to go to Settings > Battery > Others > Qustodio and uncheck all settings.
  • On some other devices, you will need to go to Settings > Battery and storage > Battery manager and turn off Smart power saving. Tap Power consumption details > Optimize for excessive power consumption and uncheck Qustodio.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.

ZTE devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Qustodio.
  • On ZTE devices, you will need to disable Smart Power Save, and go to Settings > Power manager > Power management for apps. Look for Qustodio and turn all options OFF.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.

Asus devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Qustodio.
  • Open the Asus Start Up Manager app and set Qustodio to autostart. After that, please block this app on the Family Portal.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.

Wiko devices:

If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

  • First disable Qustodio on your device. To do this, open Qustodio and log in. 
  • Tap Disable protection > Until I turn it on again. Close the app.
  • Next, go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Qustodio.
  • Go to Settings > Protected Applications and set Qustodio as a Protected app.
  • Open the Qustodio app again. Tap the top of the screen where the padlock icon is shown and the message "Qustodio is currently disabled" is displayed. Qustodio is now re-enabled.

Other devices:

  • We recommend that you check for a Battery Saving mode in your device Settings.
  • On some devices, you will need to grant Qustodio special battery usage permission in Settings > Battery > Menu (the three vertical dots) > Battery Optimization > All apps > Qustodio.