How to adjust Battery Saving Settings on your child's Android device for Qustodio

Since the introduction of Android 5, several device manufacturers have added battery saving options that can interfere with Qustodio and prevent it from reporting any activity. If your child's device stopped reporting activity some time after installing Qustodio, we advise checking for a battery saving mode on your device.

Please select the child's device maker to see specific steps:

Huawei devices:

  • On Huawei devices, you will need to configure the Phone Manager app. Open the Phone Manager app, go to Cleanup, and tap the Settings icon on the top right of the screen to Disable Automatic cleanup.
  • We also recommend blocking the Phone Manager app in Qustodio Rules to prevent this option being re-enabled.
  • Once this is done, you will need to Configure the Battery Settings on your device (you can check the EMUI version on your device by going to Settings > About phone):

EMUI 8

  • On your Huawei device, go to Settings > Battery and disable both Power saving mode and Ultra power saving mode. Tap Launch, then find and tap the Qustodio app to disable the Manage automatically setting. Ensure Auto-launch, Secondary launch, and Run in background are all enabled and click OK. For more detailed instructions, please check our Using Qustodio with Huawei devices FAQ.

EMUI 5

  • On your Huawei device, go to Settings > Apps > Settings > Special Access > Usage access > Qustodio and set Allow usage access to ON.Then, still in the Battery options, tap the Settings icon on the top right of the screen and ensure the Power-intensive prompt and Close excessively power-intensive apps settings are disabled. For more detailed instructions, please check our Using Qustodio with Huawei devices FAQ.

EMUI 3 and 4

  • On your Huawei device, go to Settings > All > Device > Power saving > Protected apps > Qustodio and set it as "Power-intensive".Then go to Settings > All > Device Manager > Startup Manager and add Qustodio. Finally, make sure that in Settings > Smart Assistance > Notification Panel, the Notification settings option is disabled.

Other Huawei devices:
  • Open Settings > Device > Power saving > Protected apps > Qustodio and turn it on.
  • Open Settings > Device Manager > Startup Manager and add Qustodio.
  • Disable Ultra Battery Mode: Go to Settings > Smart assistance > Notification Panel and uncheck the Notification settings.
  • Block the Phone Manager app on the Family Portal, to prevent the child to force close Qustodio.
Note: depending on the device model those options may vary. You can search for them using the search field on the top of the Settings screen.
 

Samsung devices:

For more detailed instructions, please check our How to adjust battery saving settings for Qustodio on Samsung devices article.

Samsung devices with Android 9

  • Go to Settings > Apps, tap the menu icon (three vertical dots) to access "Special Access" > Optimise Battery Usage, change the view to show "All apps" and make sure to switch off Qustodio's setting.
  • After doing this, go to Settings > Device Care > Battery > Power mode and select High Performance (or Optimized Performance).

Samsung devices with Android 8

  • Go to Settings > Apps, tap the menu icon (three vertical dots) to access "Special Access" > Optimise Battery Usage, change the view to show "All apps" and make sure to switch off Qustodio's setting.
  • Then go back to Settings > Device Maintenance > Battery > App power saving (Detail) > Qustodio and toggle this option off. Then tap "Unmonitored Apps" > Add apps > Select Qustodio and press "Done".
  • After doing this, still under Settings > Device Maintenance > Battery, tap the three dots Menu > Advanced settings > App power monitor and disable both options "Put unused apps to sleep" and set the App power monitor OFF.

Samsung devices with other Android versions

  • Go to Settings > Battery > App power saving (Detail) > Select Qustodio and toggle this option off.  After doing this, on the same screen, turn off the "App power saving" option.
  • Then go to Settings > Power saving > "Power saving mode" and disable both settings. Also, make sure "Ultra power saving mode" option is also turned off.
Note: depending on the device model those options may vary. You can search for them using the search field on the top of the Settings screen.


Xiaomi devices:

  • On Xiaomi devices that have a battery saving option, go to Settings > Battery & Performance > Manage apps battery usage > Power Saving Modes and toggle this option off.
  • On some Xiaomi devices you will also need to go to the Security app > Permissions > Autostart > select Qustodio so it has Accessibility permission on start.

Oppo devices:

  • In Oppo devices that have a "Security Center" you will need to Open Security Center app > Privacy Permissions > Startup manager > Allow Qustodio
  • In some Oppo devices (eg. R9, R11 and A37f) you will need to go to Settings > Battery > Others > Qustodio and Uncheck all settings
  • In some other devices you will need to go to Settings > Battery and storage > Battery manager and turn off smart power saving. Also, Tap on Power consumption details > Optimize for excessive power consumption and uncheck Qustodio.

ZTE devices:

  • On ZTE devices you will need to disable Smart Power Save, and then go to Settings > Power manager > Power management for apps > look for Qustodio > Turn all options off.

Asus devices:

  • Open the Asus Start Up Manager app and set Qustodio to autostart. After that, please block this app on the Family Portal.

Wiko devices:

  • Go to Settings > Protected Applications and set Qustodio as a Protected app.

Other devices:

  • We recommend that you check for a Battery Saving Mode in your device Settings.
  • In some devices you will need to grant Qustodio a special battery usage permission going on Settings > Battery > Menu (the three vertical dots) > Battery Optimization > All apps > Qustodio.