FAQs: Using Qustodio with Huawei devices

Some parents have reported that Huawei’s operating system interferes with the Qustodio application. To prevent this, we’ve prepared some simple steps to ensure you have a smooth Qustodio experience.

Choose one of the options below and we'll walk you through the solution:

 

How to stop Huawei from automatically closing Qustodio on EMUI 8.0

 

1. On your Huawei device, go to Settings and tap Battery.

2. Disable both Power saving mode and Ultra power saving mode.

3. Next tap Launch.

4. Find and tap the Qustodio app to disable the Manage automatically setting.

5. Ensure Auto-launch, Secondary launch, and Run in background are all enabled.

6. Click OK. Qustodio is no longer being managed automatically.

7. Now let’s modify the cleanup settings on your Huawei device to protect the settings you just changed. Open Phone Manager.

8. Click the Cleanup icon.


 

9. Click the Settings icon.

10. Deactivate Auto cleanup.

You should now enjoy a smooth Qustodio experience on your Huawei device. Should you have any more issues, please do not hesitate to contact us at Help Center.

 

How to stop your child from modifying the ultra battery saving settings and deactivating Qustodio on EMUI 8.0 (optional but recommended)

 

The following steps are optional but recommended so that your child cannot remove the settings you configured in the steps above.

1. Log in to the Qustodio app on your Huawei device.

2. Tap Configure this device.

3. Tap Device settings.

4. Enable Protect Android Settings.


 

Your child will no longer be able to modify the battery saving settings without your permission!
 

How to stop Huawei from automatically closing Qustodio on EMUI 5.1

 

1. On your Huawei device, go to Settings > Apps.



2. Tap the Settings icon.


 

3. Tap Special Access.


 

4. Tap Usage access.

5(a). Ensure Qustodio is set to on.

5(b). If it is not set to on, tap and enable Allow usage access, as shown in the image below.

6. Go back to Settings > Battery.

7.  Make sure Power saving mode and Ultra power saving are both deactivated. Tap Close apps on screen lock.

8. Search for Qustodio and ensure Won’t be closed is displayed, as shown in the image below.

9. Go back and tap the Settings icon on the top right of the screen.

10. Ensure the Power-intensive prompt and Close excessively power-intensive apps settings are disabled, as shown in the image.

11. Now let’s modify the cleanup settings on your Huawei device to protect the settings you just changed. Open Phone Manager.

12. Tap Cleanup.

13. Next, tap the Settings icon on the top right of the screen.

14. Disable Automatic cleanup.



You should now enjoy a smooth Qustodio experience on your Huawei device. Should you have any more issues, please do not hesitate to contact us at Help Center.

How to stop your child from modifying the ultra battery saving settings and deactivating Qustodio on EMUI 5.1 (optional but recommended)

 

The following steps are optional but recommended so that your child cannot remove the settings you configured in the steps above.

1. Log in to the Qustodio app on your Huawei device.

2. Tap Configure this device.

3. Tap Device settings.

4. Enable Protect Android Settings.


 

Your child will no longer be able to modify the battery saving settings without your permission!