{"id":31886,"date":"2022-05-13T06:45:17","date_gmt":"2022-05-13T06:45:17","guid":{"rendered":"https:\/\/www.qustodio.com\/?page_id=31886"},"modified":"2023-09-19T08:40:31","modified_gmt":"2023-09-19T08:40:31","slug":"help-close-account","status":"publish","type":"page","link":"https:\/\/www.qustodio.com\/es\/help-close-account\/","title":{"rendered":"Ayuda | Cerrar cuenta"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>Cerrar tu cuenta de Qustodio<\/h1>\n<p>Si cierras tu cuenta, eliminaremos todos tus datos de Qustodio y no podr\u00e1s recuperarlos. Eso incluye el historial de actividad y las reglas de tus hijos. Para iniciar el proceso, sigue los pasos que aparecen a continuaci\u00f3n:<\/p>\n<p><strong>1. Desinstala Qustodio de los dispositivos de tus hijos.<br \/><\/strong>Obt\u00e9n m\u00e1s informaci\u00f3n sobre c\u00f3mo puedes desinstalar Qustodio en <a href=\"https:\/\/help.qustodio.com\/hc\/es\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Android<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/es\/articles\/360005218017\" target=\"_blank\" rel=\"noopener\">iOS<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/es\/articles\/360005221838\" target=\"_blank\" rel=\"noopener\">Windows<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/es\/articles\/360005219297\" target=\"_blank\" rel=\"noopener\">Mac<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/es\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Chromebook<\/a> y <a href=\"https:\/\/help.qustodio.com\/hc\/es\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Kindle<\/a>.<\/p>\n<p><strong>2. En el caso de que hayas adquirido tu suscripci\u00f3n Premium a trav\u00e9s de la App Store o Google Play, canc\u00e9lala.<\/strong><br \/>Encontrar\u00e1s m\u00e1s informaci\u00f3n sobre c\u00f3mo hacerlo en nuestro <a href=\"https:\/\/help.qustodio.com\/hc\/es\/\" target=\"_blank\" rel=\"noopener\"> Centro de Ayuda<\/a>. Si has adquirido tu suscripci\u00f3n a trav\u00e9s del sitio web de Qustodio, la cancelaremos autom\u00e1ticamente.<\/p>\n<p><strong>3. Cierra tu cuenta. <\/strong>Haz clic <span style=\"text-decoration: underline;\"><a href=\"#close-account-family\">aqu\u00ed<\/a><\/span> para continuar.<a href=\"#close-account-business\"><\/a><\/p>\n<p>Para obtener m\u00e1s informaci\u00f3n sobre las consecuencias del cierre de la cuenta, consulta nuestro <a href=\"https:\/\/help.qustodio.com\/hc\/es\/articles\/360005446438\" target=\"_blank\" rel=\"noopener\">art\u00edculo de ayuda<\/a>.<\/p>\n<p><strong>Cuentas adicionales<\/strong><\/p>\n<p>Si has iniciado sesi\u00f3n con una <a href=\"https:\/\/help.qustodio.com\/hc\/es\/articles\/4429156851217\" target=\"_blank\" rel=\"noopener\">cuenta adicional<\/a>, la \u00fanica forma de cerrar tu cuenta es desde la aplicaci\u00f3n para padres o la web. Inicia sesi\u00f3n, ve a la p\u00e1gina <strong>Cuenta<\/strong>, y selecciona <strong>Cerrar mi cuenta<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<script><!-- [et_pb_line_break_holder] -->\tjQuery(function($) {<!-- [et_pb_line_break_holder] -->\t\t$(\".close-account-modal\").iFrameResize();<!-- [et_pb_line_break_holder] -->\t\t\/\/ Close modal when clicking 'Cancel' button inside iframe.<!-- [et_pb_line_break_holder] -->\t\t$(window).on('message', function(e) {<!-- [et_pb_line_break_holder] -->\t\t\tvar origin = e.originalEvent.origin,<!-- [et_pb_line_break_holder] -->\t\t\t\tmessage = e.originalEvent.data;<!-- [et_pb_line_break_holder] -->\t\t\tif( origin === 'https:\/\/auth.qustodio.com' && message === 'close-account-modal-dismiss' ) {<!-- [et_pb_line_break_holder] -->\t\t\t\tvar $close_button = $( '.popup_outer_wrap .da-close' );<!-- [et_pb_line_break_holder] -->\t\t\t\t$close_button.trigger('click');<!-- [et_pb_line_break_holder] -->\t\t\t}<!-- [et_pb_line_break_holder] -->\t\t});<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbPopup &#8211; #close-account-family\u00bb module_id=\u00bbclose-account-family\u00bb module_class=\u00bbpopup\u00bb _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb max_width=\u00bb646px\u00bb custom_padding=\u00bb10px||10px||true|false\u00bb da_is_popup=\u00bbon\u00bb da_popup_slug=\u00bbclose-account-family\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb90%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<iframe id=\"close-account-family-iframe\" class=\"close-account-modal\" src=\"https:\/\/auth.qustodio.com\/es\/iframe\/help\/close_account_modal\/family\" style=\"width: 100%\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbPopup &#8211; #close-account-schools\u00bb module_id=\u00bbclose-account-schools\u00bb module_class=\u00bbpopup\u00bb _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb max_width=\u00bb646px\u00bb custom_padding=\u00bb10px||10px||true|false\u00bb da_is_popup=\u00bbon\u00bb da_popup_slug=\u00bbclose-account-schools\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb90%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<iframe id=\"close-account-schools-iframe\" class=\"close-account-modal\" src=\"https:\/\/auth.qustodio.com\/es\/iframe\/help\/close_account_modal\/schools\" style=\"width: 100%\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbPopup &#8211; #close-account-business\u00bb module_id=\u00bbclose-account-business\u00bb module_class=\u00bbpopup\u00bb _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb max_width=\u00bb646px\u00bb custom_padding=\u00bb10px||10px||true|false\u00bb da_is_popup=\u00bbon\u00bb da_popup_slug=\u00bbclose-account-business\u00bb da_disable_devices=\u00bboff|off|off\u00bb global_colors_info=\u00bb{}\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb][et_pb_row _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb90%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.16.1&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<iframe id=\"close-account-business-iframe\" class=\"close-account-modal\" src=\"https:\/\/auth.qustodio.com\/es\/iframe\/help\/close_account_modal\/business\" style=\"width: 100%\"><\/iframe><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cerrar tu cuenta de Qustodio Si cierras tu cuenta, eliminaremos todos tus datos de Qustodio y no podr\u00e1s recuperarlos. Eso incluye el historial de actividad y las reglas de tus hijos. Para iniciar el proceso, sigue los pasos que aparecen a continuaci\u00f3n: 1. Desinstala Qustodio de los dispositivos de tus hijos.Obt\u00e9n m\u00e1s informaci\u00f3n sobre c\u00f3mo [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.16.1\" _module_preset=\"default\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.16.1\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"4_4\" _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"]<h1>Close your Qustodio account<\/h1>\r\n<p>When you close your account, all of your information is removed from Qustodio and can\u2019t be retrieved. This includes your children\u2019s activity history and rules. To start the process, complete the steps below:<\/p>\r\n<p><strong>1. Uninstall Qustodio from your kids\u2019 devices<br \/><\/strong>See how to uninstall Qustodio on <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Android<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005218017\" target=\"_blank\" rel=\"noopener\">iOS<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005221838\" target=\"_blank\" rel=\"noopener\">Windows<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005219297\" target=\"_blank\" rel=\"noopener\">Mac<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Chromebook<\/a>, and <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Kindle<\/a>.<\/p>\r\n<p><strong>2. Cancel your Premium subscription if you purchased via the App Store or Google Play<\/strong><br \/>See how to do this in our <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/\" target=\"_blank\" rel=\"noopener\">help center<\/a>. If you purchased via the Qustodio website, your subscription will be canceled automatically.<\/p>\r\n<p><strong>Ready to proceed? Select the product that you use:<\/strong><\/p>\r\n<ul>\r\n<li><a href=\"#close-account-family\">Qustodio for Families<\/a><\/li>\r\n<li><a href=\"#close-account-schools\">Qustodio for Schools<\/a><\/li>\r\n<li><a href=\"#close-account-business\">Qustodio for Business<\/a><\/li>\r\n<\/ul>\r\n<p>For full information on what will happen when you close your account, read our <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005446438\" target=\"_blank\" rel=\"noopener\">help article<\/a>.<\/p>\r\n<p><strong>Additional parents<\/strong><\/p>\r\n<p>If you signed up as an <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/4429156851217\" target=\"_blank\" rel=\"noopener\">additional parent<\/a>, you can only close your account from the Parents App or Web. Log in, go to your <strong>Account<\/strong> page, and select <strong>Close my account<\/strong>.<\/p>[\/et_pb_text][et_pb_code _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"]<script><!-- [et_pb_line_break_holder] -->\tjQuery(function($) {<!-- [et_pb_line_break_holder] -->\t\t$(\".close-account-modal\").iFrameResize();<!-- [et_pb_line_break_holder] -->\t\t\/\/ Close modal when clicking 'Cancel' button inside iframe.<!-- [et_pb_line_break_holder] -->\t\t$(window).on('message', function(e) {<!-- [et_pb_line_break_holder] -->\t\t\tvar origin = e.originalEvent.origin,<!-- [et_pb_line_break_holder] -->\t\t\t\tmessage = e.originalEvent.data;<!-- [et_pb_line_break_holder] -->\t\t\tif( origin === 'https:\/\/auth.qustodio.com' && message === 'close-account-modal-dismiss' ) {<!-- [et_pb_line_break_holder] -->\t\t\t\tvar $close_button = $( '.popup_outer_wrap .da-close' );<!-- [et_pb_line_break_holder] -->\t\t\t\t$close_button.trigger('click');<!-- [et_pb_line_break_holder] -->\t\t\t}<!-- [et_pb_line_break_holder] -->\t\t});<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Popup - 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