FAQs: Qustodio for iPhone and iPad
This article describes supported features and known issues with Qustodio for iOS.
Choose one of the following options to continue:
- What is Qustodio Parental Control for iPhone and iPad
- How to install the new Qustodio for iPhone, iPad and iPod
- What versions of iOS are currently supported?
- What features are currently available in the new iOS Qustodio for iPhone, iPad and iPod?
- Which applications are supported?
- When time is up my child can still use their device
- How can I temporarily disable protection (disable VPN on-demand)?
- Why is there a VPN symbol at the top of my screen?
- I'm seeing a foreign version of applications like Netflix
- The new Qustodio for iOS will not connect to certain Wifi networks
- I'm seeing activity I know my child didn't generate in the Activity Timeline
- How to uninstall the new Qustodio for iOS
What is Qustodio Parental Control for iPhone and iPad
Qustodio for iOS offers exciting features:
- It monitors web activities done on Safari and Google Chrome! Qustodio filters your child's web browsing and reports on web searches and web activity without the need for a safe browser.
- It controls internet access. Easy to use time controls mean that when it's bedtime, the internet connection goes off.
- It also controls time spent on the device by locking access to all apps for 4+ of age when time is up.
- It manages iOS apps. You get controls and reporting for several apps. You can read more about this here.
- All of your iOS devices can be managed via your Family Portal directly.
- You can monitor the device location that will be available on your Family Portal.
How to install the new Qustodio for iPhone, iPad and iPod
Please refer to this article to find instructions on how to install the new Qustodio for iOS.
What versions of iOS are currently supported?
Qustodio is compatible with iOS 9 or higher.
What features are available with Qustodio for iOS?
- Time Scheduling: You can use a calendar to set time limits for your child's web browsing in Rules > Time Usage Limits inside your Family Portal. Enable Usage Schedule and under Device Lock Type choose Lock Navigation. Safari or Google Chrome will no longer be able to go online when time is up. If you choose to Lock device, this function will block all of the navigation on the device and also prevent the access to any of the apps that are branded age 4+ on the AppStore by hiding them.
- Time Quotas: You can set a time quota for your child's web browsing in Rules > Time Usage Limits > Time Allowance inside your Family Portal. You can also choose to only Lock Navigation or Lock Device.
- Web Filtering in Safari and Google Chrome: You can filter websites visited in Safari and Google Chrome by category or set specific websites to block or receive alerts when visited. You can do this in Rules > Web Browsing Rules in the Family Portal. You'll be able to view all web activity in the Activity Timeline tab of your Family Portal.
- Application rules: With Qustodio for iOS, you can monitor, block and set a time limit for several applications. You can read more about this here.
- Geolocation: Qustodio allows you to monitor the location of the device with the desired time frequency; this can be adjusted from the Family Portal on the Rules > Geolocation.
Which applications are supported by Qustodio for iOS?
With Qustodio for iOS, you can monitor, block and set a time limit for the following applications:
8 ball pool; Agar.io; Amazon Mobile; Animal Voyage: Island Adventure; AppStore; ASKfm; Badoo / Blendr; Boom Beach; Clash of Clans; Clash Royale; Deer Hunter 2016; Discord; Dropbox; Dubsmash; Ebay; EDpuzzle; Express; Explain EverythingTM Interactive Whiteboard; Facebook Messenger; Facebook; Fling; Flipagram; Fortnite; Foursquare; Game of War; GeoGebra; Google Drive; Google Docs (Docs, Sheet and Slides); Grindr; Groupon; GSN Grand Casino; Hay Day; iFunny :); Instagram; iTunes; Jurassic World; Kik; LINE; Magic Piano; Meet; Microgolf; Miitomo; Minecraft; Mobile Strike; Mortal Kombat X; Netflix; Olympus Rising; Pinterest; Pure; Puzzle and Dragons; Roblox; Scruff; Shazam; Skout - Meet, Chat, Friend; Snapchat; Spotify; Star Wars 'Galaxy of Heroes'; Tango; TED; Tinder; TikTok, Tumblr; Twitch; Twitter; Vent; Viber; Waze; Weather Channel; WeChat; Whisper - Share, Express, Meet; Wish; Wishbone; Wordreference.com; Would you rather?; YouNow; Youtube; Youtube Kids; Zedge and PokemonGo.
Qustodio will also report Whatsapp usage, but cannot block this app.
Unfortunately EA no longer allows us to connect through VPN to their games. Therefore we no longer support EA Games.
When time is up my children can still use their device
When you choose to block the device Qustodio will block all of the navigation on the device and also prevent the access to any of the apps that are branded 4+ by the AppStore.
How can I temporarily disable Qustodio?
To disable protection temporarily, visit your Family Portal and go to Settings > Devices > Edit device options. Then choose the iOS device settings window. There you will be able to disable the Qustodio VPN on the device.
Why is there a VPN symbol at the top of my screen?
Qustodio for iOS helps you monitor your child’s device using a Virtual Private Network (VPN). This is the technology behind Qustodio. It sends your child’s network traffic through Qustodio servers where monitoring and rules can be enforced.
I'm seeing a foreign version of applications like Netflix
Qustodio’s monitoring service uses servers located mainly in the US or in UK. This means that while the Qustodio VPN is active some of the content you watch will be shown in the US or UK version rather than the country where you live. We will be adding servers in additional countries as demand grows. If this causes a problem for you, you may consider temporarily disabling the VPN connection while you consume the content that is unavailable when you are connected to the VPN.
The new Qustodio for iOS will not connect to certain internet networks
Some networks do not allow Qustodio’s VPN connection, and will block all access to the internet through the VPN. If you must connect to these Wifi networks you may wish to temporarily disable protection while doing so.
Some Internet routers may have a firewall blocking Qustodio. If that's the case, the only way to unblock internet would be opening the 500 and 4500 UDP ports on the router's firewall, used by Qustodio's VPN.
I'm seeing activity I know my child didn’t generate in the Activity Timeline
Qustodio for iOS reports a lightly filtered feed into your activity timeline. This means that in the web pages you load any 3rd party ads or content being served are also being reported as websites visits. In addition, background calls made by your iOS device to Apple, Google and other servers may also be reported. We're continuously working on cleaning and filtering the data from this feed to make it more accurate and reliable.
How to uninstall the new Qustodio for iOS
Please refer to this article to find instructions on how to uninstall the new Qustodio for iOS.