{"id":31896,"date":"2022-05-13T07:02:25","date_gmt":"2022-05-13T07:02:25","guid":{"rendered":"https:\/\/www.qustodio.com\/?page_id=31896"},"modified":"2023-09-19T08:50:39","modified_gmt":"2023-09-19T08:50:39","slug":"help-close-account","status":"publish","type":"page","link":"https:\/\/www.qustodio.com\/fr\/help-close-account\/","title":{"rendered":"Aide | Fermer mon compte"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<script><!-- [et_pb_line_break_holder] -->\tjQuery(function($) {<!-- [et_pb_line_break_holder] -->\t\t$(\".close-account-modal\").iFrameResize();<!-- [et_pb_line_break_holder] -->\t\t\/\/ Close modal when clicking 'Cancel' button inside iframe.<!-- [et_pb_line_break_holder] -->\t\t$(window).on('message', function(e) {<!-- [et_pb_line_break_holder] -->\t\t\tvar origin = e.originalEvent.origin,<!-- [et_pb_line_break_holder] -->\t\t\t\tmessage = e.originalEvent.data;<!-- [et_pb_line_break_holder] -->\t\t\tif( origin === 'https:\/\/auth.qustodio.com' && message === 'close-account-modal-dismiss' ) {<!-- [et_pb_line_break_holder] -->\t\t\t\tvar $close_button = $( '.popup_outer_wrap .da-close' );<!-- [et_pb_line_break_holder] -->\t\t\t\t$close_button.trigger('click');<!-- [et_pb_line_break_holder] -->\t\t\t}<!-- [et_pb_line_break_holder] -->\t\t});<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Comment fermer mon compte Qustodio ?<\/h1>\n<p>Si vous fermez votre compte, toutes vos donn\u00e9es seront d\u00e9finitivement supprim\u00e9es de Qustodio, notamment l&rsquo;historique de l&rsquo;activit\u00e9 de vos enfants et vos r\u00e8gles. Pour effectuer cette proc\u00e9dure, suivez les \u00e9tapes ci-dessous :<\/p>\n<p><strong>1. D\u00e9sinstallez Qustodio des appareils de vos enfants.<br \/><\/strong>D\u00e9couvrez comment d\u00e9sinstaller Qustodio sous <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Android<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/articles\/360005218017\" target=\"_blank\" rel=\"noopener\">iOS<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/articles\/360005221838\" target=\"_blank\" rel=\"noopener\">Windows<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/articles\/360005219297\" target=\"_blank\" rel=\"noopener\">Mac<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Chromebook<\/a> et <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Kindle<\/a>.<\/p>\n<p><strong>2. R\u00e9siliez votre abonnement Premium, si vous l&rsquo;avez souscrit via l&rsquo;App Store ou Google Play.<\/strong><br \/>Consultez notre <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/\" target=\"_blank\" rel=\"noopener\">centre d&rsquo;aide<\/a> pour en savoir plus. En cas de souscription sur le site Web de Qustodio, la r\u00e9siliation est automatique.<\/p>\n<p><b>3. Fermez votre compte. <\/b>Cliquez <a href=\"#close-account-family\"><span style=\"text-decoration: underline;\">ici<\/span><\/a> pour continuer.<\/p>\n<p>Pour de plus amples renseignements sur les cons\u00e9quences de la fermeture de votre compte, lisez notre <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/articles\/360005446438\" target=\"_blank\" rel=\"noopener\">article d&rsquo;aide<\/a> sur le sujet.<\/p>\n<p><strong>Parents suppl\u00e9mentaires<\/strong><\/p>\n<p>Si vous vous \u00eates inscrit(e) en tant que <a href=\"https:\/\/help.qustodio.com\/hc\/fr\/articles\/4429156851217\" target=\"_blank\" rel=\"noopener\">parent suppl\u00e9mentaire<\/a>, vous pouvez fermer votre compte uniquement depuis l&rsquo;application pour parents ou la version Web. Connectez-vous, acc\u00e9dez \u00e0 la page <strong>Compte<\/strong> et s\u00e9lectionnez <strong>Fermer mon compte<\/strong>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbPopup &#8211; #close-account-family\u00a0\u00bb module_id=\u00a0\u00bbclose-account-family\u00a0\u00bb module_class=\u00a0\u00bbpopup\u00a0\u00bb _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb646px\u00a0\u00bb custom_padding=\u00a0\u00bb10px||10px||true|false\u00a0\u00bb da_is_popup=\u00a0\u00bbon\u00a0\u00bb da_popup_slug=\u00a0\u00bbclose-account-family\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.16.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<iframe id=\"close-account-family-iframe\" class=\"close-account-modal\" src=\"https:\/\/auth.qustodio.com\/fr\/iframe\/help\/close_account_modal\/family\" style=\"width: 100%\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comment fermer mon compte Qustodio ? Si vous fermez votre compte, toutes vos donn\u00e9es seront d\u00e9finitivement supprim\u00e9es de Qustodio, notamment l&rsquo;historique de l&rsquo;activit\u00e9 de vos enfants et vos r\u00e8gles. Pour effectuer cette proc\u00e9dure, suivez les \u00e9tapes ci-dessous : 1. D\u00e9sinstallez Qustodio des appareils de vos enfants.D\u00e9couvrez comment d\u00e9sinstaller Qustodio sous Android, iOS, Windows, Mac, Chromebook [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.16.1\" _module_preset=\"default\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.16.1\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"4_4\" _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"]<h1>Close your Qustodio account<\/h1>\r\n<p>When you close your account, all of your information is removed from Qustodio and can\u2019t be retrieved. This includes your children\u2019s activity history and rules. To start the process, complete the steps below:<\/p>\r\n<p><strong>1. Uninstall Qustodio from your kids\u2019 devices<br \/><\/strong>See how to uninstall Qustodio on <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Android<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005218017\" target=\"_blank\" rel=\"noopener\">iOS<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005221838\" target=\"_blank\" rel=\"noopener\">Windows<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005219297\" target=\"_blank\" rel=\"noopener\">Mac<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Chromebook<\/a>, and <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Kindle<\/a>.<\/p>\r\n<p><strong>2. Cancel your Premium subscription if you purchased via the App Store or Google Play<\/strong><br \/>See how to do this in our <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/\" target=\"_blank\" rel=\"noopener\">help center<\/a>. If you purchased via the Qustodio website, your subscription will be canceled automatically.<\/p>\r\n<p><strong>Ready to proceed? Select the product that you use:<\/strong><\/p>\r\n<ul>\r\n<li><a href=\"#close-account-family\">Qustodio for Families<\/a><\/li>\r\n<li><a href=\"#close-account-schools\">Qustodio for Schools<\/a><\/li>\r\n<li><a href=\"#close-account-business\">Qustodio for Business<\/a><\/li>\r\n<\/ul>\r\n<p>For full information on what will happen when you close your account, read our <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005446438\" target=\"_blank\" rel=\"noopener\">help article<\/a>.<\/p>\r\n<p><strong>Additional parents<\/strong><\/p>\r\n<p>If you signed up as an <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/4429156851217\" target=\"_blank\" rel=\"noopener\">additional parent<\/a>, you can only close your account from the Parents App or Web. Log in, go to your <strong>Account<\/strong> page, and select <strong>Close my account<\/strong>.<\/p>[\/et_pb_text][et_pb_code _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"]<script><!-- [et_pb_line_break_holder] -->\tjQuery(function($) {<!-- [et_pb_line_break_holder] -->\t\t$(\".close-account-modal\").iFrameResize();<!-- [et_pb_line_break_holder] -->\t\t\/\/ Close modal when clicking 'Cancel' button inside iframe.<!-- [et_pb_line_break_holder] -->\t\t$(window).on('message', function(e) {<!-- [et_pb_line_break_holder] -->\t\t\tvar origin = e.originalEvent.origin,<!-- [et_pb_line_break_holder] -->\t\t\t\tmessage = e.originalEvent.data;<!-- [et_pb_line_break_holder] -->\t\t\tif( origin === 'https:\/\/auth.qustodio.com' && message === 'close-account-modal-dismiss' ) {<!-- [et_pb_line_break_holder] -->\t\t\t\tvar $close_button = $( '.popup_outer_wrap .da-close' );<!-- [et_pb_line_break_holder] -->\t\t\t\t$close_button.trigger('click');<!-- [et_pb_line_break_holder] -->\t\t\t}<!-- [et_pb_line_break_holder] -->\t\t});<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Popup - 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