How to install Qustodio on a Windows or Mac computer

Overview

This article tells you how to download and install Qustodio for Windows or Mac. It is easy to setup, and once installed, Qustodio's simple, web-based dashboard gives you the info you need at a glance. You can then set time limits, block questionable sites, and keep your kids safe.

Important information

  • Qustodio is compatible with Windows XP, Vista, 7, 8 and 10, and Mac 10.6 onwards. However, it is not compatible with Windows for Phones and Tablets, or Linux. 
  • You should install Qustodio on the computer you want to monitor and protect. It it is not necessary to install Qustodio on your own computer if your kids don't use it.
  • Once Qustodio is installed on a computer, it starts sending information to your Family Portal that you can access at this address: family.qustodio.com. You can control all of Qustodio's settings and rules, and monitor your children's use of their computer in the Portal. Everything is controlled directly there. There is no setting or interface on the computer itself.
  • Downloading and installing Qustodio takes about ten minutes. You can then follow the same process to install Qustodio on each computer you want to protect, or install or any other device, making sure to always use your Qustodio account credentials (user name and password).

Before you start

Before installing Qustodio on a computer, it is important to:
- Make sure to install the latest updates of your Operating System and Web Browser.
- Restart the computer.
- Log into the computer with an administrator account.
- Make sure the device is connected to the Internet.
- If there is any security software installed on the computer (e.g., antivirus, firewall, other parental control), deactivate it.

Install Qustodio for Windows or Mac

  1. Go to this page: www.qustodio.com/download. Qustodio will start downloading automatically.
  2. Once downloaded, double click the Qustodio installer.
  3. Click Accept and Install. Wait a few minutes while the software downloads and installs.

  4. Choose the appropriate option, depending on if you already have an account at Qustodio or not. Click Next.

  5. If you didn't have an account already, enter your name, email address, and password. If not, simply enter your Qustodio credentials. Click Next.

  6. Choose the number of children you want to monitor on that computer. Click Next.

  7. Enter the name of each child to protect. Click Next.

  8. Enter the birth year and gender for each child. Choose an avatar. Click Next.

  9. Enter the name you wish to use for the PC and choose whether to hide Qustodio on the computer. Click Next.

    Note: It is better to choose a name for the PC that refers to some visible feature, such as the manufacturer or model, to make it easy to identify different PCs. Also, if you choose not to hide Qustodio, a blue Q icon will appear in the system tray. If you do hide it, the user is still likely to see screens from Qustodio when, for instance, web content is blocked, but the Qustodio application will be hidden from the list of Applications.

  10. Choose the child's user account from the pull-down menu. Click Next.

    Note: To add a new user account for your child on the computer, click the button Add New Computer Account. This will create a new user on the computer, that will appear on the Welcome screen and the Start menu. If you don't create a separate account for your child, you won’t be able to individually track that child’s activities nor control the child’s usage. Also, if all users on a computer share the same account, all users will be subject to Qustodio monitoring and controls.

  11. If you click the button Add New Computer Account, you are prompted to enter the name and password for the child. Click Save.

    Note: It is important to protect your administrator account and all other user accounts that are not protected by Qustodio on the computer with a password. This will prevent the child from accessing the computer with an account that is not supervised and protected.

  12. That's all, Qustodio has been successfully installed on the computer. Now if you want to make any changes, you can simply visit your Family Portal and go to Settings > Devices > Edit device options. There you will find user accounts on the computer and see which child profile in Qustodio is protecting which user on the computer. To learn more about how to protect existent and new users on the computer, you can also refer to this article.