Help for business, schools and educational organizations

Overview

Welcome to the Qustodio Professional support center. This introduction is designed to help you get started as quickly as possible with Qustodio, and to help you find your way around the other help pages. Please note that the information and tips contained in this article are meant for the Qustodio for Professionals application only.

If you need help with anything, do not hesitate to send us a help request from our website here.

How do I install Qustodio?

When you install the Qustodio Professional application from our downloads center here, you’ll be able to create an account and get set up on the web-based Qustodio Management Portal. This is where you’ll be able to monitor all activity and set rules and limits for all devices, employees or students in your organization. Next, simply download Qustodio Professional to each desktop or mobile device you’d like to supervise (downloads are available on Qustodio.com, our website) and whether you're monitoring 5 devices or 5000 devices Qustodio will do the rest. You’ll have 30 days to evaluate the product for free.

How to access your management portal and configure Qustodio

Once you’ve installed Qustodio on a device you wish to monitor and protect, you can simply visit your web-based Management Portal to set up Qustodio to fit your needs. To access the Management Portal, go here.

From your Portal you can do the following:

  • Adjust the settings of your account in Settings > My Account
  • Add or remove users in Settings > User accounts
  • Add or remove devices, hide Qustodio on your devices, and associate user accounts on your devices with user profiles in Qustodio in Settings > Devices
  • Adjust how many emails you receive and when in Settings > Notifications

Once you’ve installed Qustodio on a user’s device, you can start creating rules for each user. For this, simply go to the “Rules” tab of each user profile and adjust the options to your needs.

Some of the things you can do include: block websites or website categories, configure time limits, block or set time limits for specific apps, configure location monitoring settings and monitor calls and text messages.

How to ask for help

If you need help with anything, do not hesitate to send us a help request from our website here. To send a request, you have to click on “Get Help,” then specify if you are a Business or School user, and follow the rest of the instructions on screen. If you are lost, can’t remember your email address or password, or if you’re experiencing any issue with our help form, another way to contact us is directly by email at this address: info@qustodio.com.

Business help section and current help articles

At the moment, we do not have a dedicated help forum for professional users, but we’re actively working on creating one and on developing useful material and guides. Meanwhile, you might find useful information in our existing knowledge base at this address: http://www.qustodio.com/help. The articles in this section are intended for Qustodio for Family users, but can still be very useful for specific questions you might have, especially for installing, removing, or setting up Qustodio. If you refer to the existing articles, please make sure to remember that your management portal can be found at this address: http://manage.qustodio.com. Most of the information can then be translated to your business or school account.

How does the business trial work?

When you download Qustodio for Business or Schools, you automatically activate a 30-day trial. During 30 days, you will be able to experience Qustodio at its fullest, with access to all features and support. Once the 30-day period is over, you will have to purchase to continue using Qustodio. Once you upgrade, you will be able to continue using all features. All your settings will be saved and everything will continue working exactly as you set it up during your trial. If you do not purchase after your 30-day trial, you won’t be able to use Qustodio’s features. At this point, your settings will remained saved but you won’t be able to change your settings or rules unless you upgrade. We will save your settings until you decide to upgrade or not. If you do not wish to upgrade after your trial is over, then you can simply remove Qustodio from your devices and it will stop protecting your users.

How do I purchase?

The purchase process of Qustodio for Business is done through our website directly here: http://www.qustodio.com/business/plans-and-pricing-for-business. From there, you can simply select the plan that best fits your needs and follow the instructions provided. During the purchase you will be redirected to our payment processing platform Cleverbridge. You will then receive confirmation by email of your purchase, and your license will be automatically activated.

If you are a School, we encourage you to contact us directly at sales@qustodio.com, as we offer a special discount for educational organisations.