Qustodio for Windows/Mac is not reporting app usage

If you have installed Qustodio for Windows or Mac, and it is correctly reporting web activity, but it fails to report any application being used, please note that a common cause of issues with Qustodio is an interference with security suites (e.g., antivirus, anti-malware, firewall), system optimization softwares, or other parental controls. If you’re using such program, try to temporarily disable it prior to re-downloading and re-installing Qustodio.

In this case, it is recommended that you reinstall Qustodio completely and make sure that you're using the latest version available, by following these steps:

  • Restart the computer.
  • Log into the computer with an administrator account.
  • Make sure the device is connected to the Internet.
  • If there is any security software installed on the computer (e.g., antivirus, firewall), deactivate it.
  • Download a fresh version of Qustodio from here.
  • Follow the installation steps provided.
  • Restart the computer.