What is Advanced Facebook Monitoring and how do I set it up?

What is Advanced Facebook Monitoring with Qustodio?

Qustodio's Advanced Facebook Monitoring lets you see who your kids are interacting with on Facebook and what status updates, pictures, and videos they’re sharing on their wall. Note that it is not possible to read conversations on Facebook Chat.
 

How do I set up Advanced Facebook Monitoring with Qustodio?

Advanced Facebook Monitoring is easy to set up. I's a one-time install that plugs into your child's Facebook account. Once enabled, it is attached to your kid’s Facebook account and monitors and reports activity regardless of what device your child is using to sign into Facebook.
​To set it up, please follow these steps:

1. Activate the feature in your Family Portal

  • Go to your Family Portal
  • Select the Tab of the child/profile you want to monitor
  • Go to the Rules > Social Monitoring
  • Slide to Yes to enable Advanced Facebook Monitoring

2. Once enabled, the next time your child visits Facebook, he/she will see the following screen. The child must log into Facebook and accept the Qustodio application.




3. Once your child has accepted the Qustodio app and logged into Facebook, Qustodio starts monitoring your child’s activity no matter what device is used. It’s important to note they won’t be able to access Facebook until they accept the app.

4. On activating the Advanced Facebook Monitoring plug-in, you will start receiving information almost immediately. You can see this information from your Qustodio dashboard, which you can access remotely from any device, under Social Activity.

How do I stop Advanced Facebook Monitoring?

You can disable Advanced Facebook Monitoring as easy as you can enable it. Just follow these steps:

  • Go to your Family Portal
  • Select the Tab of the child/profile you want to monitor
  • Go to the Rules > Social Monitoring
  • Slide the switch to No to disable Advanced Facebook Monitoring

Troubleshooting

If the link with Facebook hasn’t worked yet, please try these steps directly on a computer:

  1. On a computer with Qustodio installed, go to the Family Portal and for the user go to Rules > Social Monitoring and turn it OFF.
  2. Log off Facebook.
  3. Restart the computer.
  4. Disable the antivirus or firewall.
  5. Go to the Family Portal and for the user go to Rules > Social Monitoring and turn it on.
  6. Log into Facebook as the child.
Please note that Qustodio may take some time to start monitoring Facebook.