{"id":31892,"date":"2022-05-13T06:54:08","date_gmt":"2022-05-13T06:54:08","guid":{"rendered":"https:\/\/www.qustodio.com\/?page_id=31892"},"modified":"2023-09-19T09:03:18","modified_gmt":"2023-09-19T09:03:18","slug":"help-close-account","status":"publish","type":"page","link":"https:\/\/www.qustodio.com\/pt-br\/help-close-account\/","title":{"rendered":"Ajuda | Encerrar conta"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Encerre sua conta Qustodio<\/h1>\n<p>Quando voc\u00ea encerra sua conta, todas as suas informa\u00e7\u00f5es s\u00e3o removidas do Qustodio e n\u00e3o podem ser recuperadas. Isso inclui o hist\u00f3rico de atividades e as regras de seus filhos. Para iniciar o processo, siga os passos seguintes:<\/p>\n<p><strong>1. Desinstale o Qustodio dos dispositivos de seus filhos<br \/><\/strong>Veja como desinstalar o Qustodio no <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Android<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/articles\/360005218017\" target=\"_blank\" rel=\"noopener\">iOS<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/articles\/360005221838\" target=\"_blank\" rel=\"noopener\">Windows<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/articles\/360005219297\" target=\"_blank\" rel=\"noopener\">Mac<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Chromebook<\/a> e <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Kindle<\/a>.<\/p>\n<p><strong>2. Cancele sua assinatura Premium se voc\u00ea comprou na App Store ou no Google Play<\/strong><br \/>Veja como fazer isso em nossa <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/\" target=\"_blank\" rel=\"noopener\">Central de ajuda<\/a>. Se voc\u00ea comprou pelo site Qustodio, sua assinatura ser\u00e1 cancelada automaticamente.<\/p>\n<p><strong>3. Encerre sua conta. <\/strong>Clique <a href=\"#close-account-family\"><span style=\"text-decoration: underline;\">aqui<\/span><\/a> para prosseguir.<a href=\"#close-account-business\"><\/a><\/p>\n<p>Para obter informa\u00e7\u00f5es completas sobre o que acontecer\u00e1 quando voc\u00ea encerrar sua conta, leia nosso <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/articles\/360005446438\" target=\"_blank\" rel=\"noopener\">artigo de ajuda<\/a>.<\/p>\n<p><strong>Pais adicionais<\/strong><\/p>\n<p>Se voc\u00ea se cadastrou como <a href=\"https:\/\/help.qustodio.com\/hc\/pt\/articles\/4429156851217\" target=\"_blank\" rel=\"noopener\">pai adicional<\/a>,s\u00f3 poder\u00e1 encerrar sua conta no aplicativo para pais ou na Web. Fa\u00e7a login, acesse a p\u00e1gina da sua <strong>Conta<\/strong> e selecione <strong>Encerrar minha conta<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script><!-- [et_pb_line_break_holder] -->\tjQuery(function($) {<!-- [et_pb_line_break_holder] -->\t\t$(\".close-account-modal\").iFrameResize();<!-- [et_pb_line_break_holder] -->\t\t\/\/ Close modal when clicking 'Cancel' button inside iframe.<!-- [et_pb_line_break_holder] -->\t\t$(window).on('message', function(e) {<!-- [et_pb_line_break_holder] -->\t\t\tvar origin = e.originalEvent.origin,<!-- [et_pb_line_break_holder] -->\t\t\t\tmessage = e.originalEvent.data;<!-- [et_pb_line_break_holder] -->\t\t\tif( origin === 'https:\/\/auth.qustodio.com' && message === 'close-account-modal-dismiss' ) {<!-- [et_pb_line_break_holder] -->\t\t\t\tvar $close_button = $( '.popup_outer_wrap .da-close' );<!-- [et_pb_line_break_holder] -->\t\t\t\t$close_button.trigger('click');<!-- [et_pb_line_break_holder] -->\t\t\t}<!-- [et_pb_line_break_holder] -->\t\t});<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Popup &#8211; #close-account-family&#8221; module_id=&#8221;close-account-family&#8221; module_class=&#8221;popup&#8221; _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;646px&#8221; custom_padding=&#8221;10px||10px||true|false&#8221; da_is_popup=&#8221;on&#8221; da_popup_slug=&#8221;close-account-family&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe id=\"close-account-family-iframe\" class=\"close-account-modal\" src=\"https:\/\/auth.qustodio.com\/pt\/iframe\/help\/close_account_modal\/family\" style=\"width: 100%\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Encerre sua conta Qustodio Quando voc\u00ea encerra sua conta, todas as suas informa\u00e7\u00f5es s\u00e3o removidas do Qustodio e n\u00e3o podem ser recuperadas. Isso inclui o hist\u00f3rico de atividades e as regras de seus filhos. Para iniciar o processo, siga os passos seguintes: 1. Desinstale o Qustodio dos dispositivos de seus filhosVeja como desinstalar o Qustodio [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.16.1\" _module_preset=\"default\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.16.1\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_column type=\"4_4\" _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"]<h1>Close your Qustodio account<\/h1>\r\n<p>When you close your account, all of your information is removed from Qustodio and can\u2019t be retrieved. This includes your children\u2019s activity history and rules. To start the process, complete the steps below:<\/p>\r\n<p><strong>1. Uninstall Qustodio from your kids\u2019 devices<br \/><\/strong>See how to uninstall Qustodio on <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Android<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005218017\" target=\"_blank\" rel=\"noopener\">iOS<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005221838\" target=\"_blank\" rel=\"noopener\">Windows<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005219297\" target=\"_blank\" rel=\"noopener\">Mac<\/a>, <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Chromebook<\/a>, and <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005217357\" target=\"_blank\" rel=\"noopener\">Kindle<\/a>.<\/p>\r\n<p><strong>2. Cancel your Premium subscription if you purchased via the App Store or Google Play<\/strong><br \/>See how to do this in our <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/\" target=\"_blank\" rel=\"noopener\">help center<\/a>. If you purchased via the Qustodio website, your subscription will be canceled automatically.<\/p>\r\n<p><strong>Ready to proceed? Select the product that you use:<\/strong><\/p>\r\n<ul>\r\n<li><a href=\"#close-account-family\">Qustodio for Families<\/a><\/li>\r\n<li><a href=\"#close-account-schools\">Qustodio for Schools<\/a><\/li>\r\n<li><a href=\"#close-account-business\">Qustodio for Business<\/a><\/li>\r\n<\/ul>\r\n<p>For full information on what will happen when you close your account, read our <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/360005446438\" target=\"_blank\" rel=\"noopener\">help article<\/a>.<\/p>\r\n<p><strong>Additional parents<\/strong><\/p>\r\n<p>If you signed up as an <a href=\"https:\/\/help.qustodio.com\/hc\/en-us\/articles\/4429156851217\" target=\"_blank\" rel=\"noopener\">additional parent<\/a>, you can only close your account from the Parents App or Web. Log in, go to your <strong>Account<\/strong> page, and select <strong>Close my account<\/strong>.<\/p>[\/et_pb_text][et_pb_code _builder_version=\"4.16.1\" _module_preset=\"default\" global_colors_info=\"{}\"]<script><!-- [et_pb_line_break_holder] -->\tjQuery(function($) {<!-- [et_pb_line_break_holder] -->\t\t$(\".close-account-modal\").iFrameResize();<!-- [et_pb_line_break_holder] -->\t\t\/\/ Close modal when clicking 'Cancel' button inside iframe.<!-- [et_pb_line_break_holder] -->\t\t$(window).on('message', function(e) {<!-- [et_pb_line_break_holder] -->\t\t\tvar origin = e.originalEvent.origin,<!-- [et_pb_line_break_holder] -->\t\t\t\tmessage = e.originalEvent.data;<!-- [et_pb_line_break_holder] -->\t\t\tif( origin === 'https:\/\/auth.qustodio.com' && message === 'close-account-modal-dismiss' ) {<!-- [et_pb_line_break_holder] -->\t\t\t\tvar $close_button = $( '.popup_outer_wrap .da-close' );<!-- [et_pb_line_break_holder] -->\t\t\t\t$close_button.trigger('click');<!-- [et_pb_line_break_holder] -->\t\t\t}<!-- [et_pb_line_break_holder] -->\t\t});<!-- [et_pb_line_break_holder] -->\t});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Popup - 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